Frequently Asked Questions

Do you offer a free meet & greet?

Yes. A complimentary meet & greet is included before your first booking. This allows us to meet you and your pets, discuss routines, collect important information and ensure everyone is comfortable before care begins.

How do I pay and what is your cancellation policy?

Payment can be made securely through our client portal using debit card, credit card, Apple Pay or Google Pay, or by bank transfer (BACS). Full payment is required before the start of all booked services.

Cancellations made more than 48 hours before the first scheduled visit will receive a full refund.

Cancellations made within 48 hours of the first scheduled visit are non-refundable, as the booking slot has been reserved and may be difficult to fill at short notice.

If you return home early, any unused visits are non-refundable..

If your return home is delayed due to travel disruption or unforeseen circumstances, we will do our best to continue caring for your pet, subject to availability. Any additional visits will be charged at our standard rates.

Please contact us as soon as possible if you need to amend or cancel a booking.

Are you insured?

Yes. +Paws holds specialist pet care insurance including £1,000,000 Public Liability Insurance, £100,000 Care, Custody & Control Cover, £100,000 Non-Negligence Cover and £10,000 Loss of Keys Cover. Insurance certificates are available to view during your meet & greet.

Are you Disclosure Scotland checked?

Yes. We hold a clear Disclosure Scotland background check and can provide details during your complimentary meet and greet.

Are you undertaking Pet First Aid training?

Yes. The owner is currently undertaking a Level 3 Pet First Aid Course covering pet CPR, choking, bleeding, poisoning, seizures, wounds, shock and other common pet emergencies. We are committed to maintaining current training and knowledge to help keep your pets safe.

Do you provide updates while I am away?

Yes. Daily updates and photographs can be provided through our secure client portal, helping you stay connected with your pets while you are away.

What happens during a cat sitting visit?

Visits can include feeding, fresh water replenishment, litter tray cleaning, playtime, companionship, medication administration where required, welfare checks and basic home security checks.

Can you administer medication?

Yes. Please discuss your pet’s medication requirements during the meet & greet so we can ensure appropriate arrangements are in place.

Do you care for other pets?

Cats are our primary focus; however, we are happy to discuss care for fish and other small household pets. Please contact us with details of your pets, the care required and your postcode for a personalised quote.

How do I make a booking?

Bookings can be requested through our website, contact form which is at the bottom of all pages. A meet & greet is required before your first booking.

How are my keys kept secure?

Your security is extremely important to us. Any keys entrusted to Plus Paws are stored securely and are never labelled with your name or full address.

Key arrangements are discussed during your Meet & Greet, and all client information is treated in strict confidence.

We are happy to retain keys securely for future bookings at no additional charge. If you would like keys collected or returned outside of a scheduled visit, a small travel charge may apply.

If your return home is delayed, having keys available allows us to continue caring for your pets until you are safely back home.

What areas do you cover?

We currently serve Glasgow, Bearsden, Milngavie, Drymen, Killearn, Loch Lomond and surrounding areas. If you are unsure whether we cover your location, please get in touch with your postcode.

What if my pet becomes unwell while I am away?

Emergency veterinary information is collected before bookings begin. If we have concerns regarding your pet’s health, we will contact you immediately and seek veterinary assistance where necessary.

Who will visit my cat?

All visits are carried out personally by the owner of +Paws. We do not use subcontractors, ensuring your cat receives consistent, familiar care throughout your booking.

Can I book more than one visit per day?

Yes. Multiple daily visits can be arranged where required. Please discuss your pet’s needs during your meet & greet or contact us for a personalised quotation.

Will your vehicle be sign-written?

No. +Paws currently operates using an unmarked vehicle, helping to maintain your privacy and avoid drawing unnecessary attention to your property while you are away.

.